What’s your return policy?
Sometimes you receive a wig and it is not the color you thought, no problem…..You may exchange your unworn merchandise for greater or equal value. If the replacement is of greater value, you will be charged for the difference . If choosing a less expensive item for exchange, there are no refunds for difference in price but you may include styling products or other accessories of your choice to make up the difference. You are responsible for all S&H charges. If your original purchase was $86.00 + $12.95 S&H you will receive an exchange credit of $86.00. If your exchange order is a wig for $86.00 you will be charged $12.95 S&H charge. Returned merchandise must be in saleable condition, unworn and undamaged, in the original packaging with tags still attached. If there is any discrepancy the Wig will be returned. Exchange requests must be made within 3 days of receiving your order. There is a $10.00 restocking fee on each item exchanged. No more than 1 exchange allowed from one original purchase.
- Before returning your item for exchange, you must request a Return Goods Authorization (RGA) via email from mane street hair Your RGA request must include your Order # Your name, address and phone number . Brand, style and color of the item you’re requesting as a replacement. Invoice number from the receipt you received with your wig. No returns will be accepted without an RGA. The RGA number must be enclosed along with the item upon return.
You can exchange one time only.
- Important: We cannot process your exchange without the invoice number from your receipt, so please keep it in a safe place in case you need to make an exchange.
- We reserve the right to limit the number of exchanges.
- Authorized returns to The Perfect Wig /Wigs 4 You/ Mane Street Hair from U.S. or overseas clients must be shipped freight prepaid and (this is IMPORTANT) marked as ‘Returning Canadian Goods’ on the Green Declaration Sticker (ask your Postal Rep.) If you need further clarification, give us a call 1 877 529 2444. Collect shipments will be refused. No handling charges will be accepted by The Perfect Wig/Wigs 4 You/Mane Street Hair. All returns must be received by The Perfect Wig/Wigs 4 You/Mane Street Hair within 10 days from date of receipt of wig.
Do you ship to P.O. boxes?
Yes we do but signatures are required when picking up your parcel.
Do you have customer service?
Call us toll free at 1877 529 2444 Tuesday – Friday 9 -4 Eastern Standard time. We have qualified wig experts to answer any of your questions.